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Fairphone6+ can't answer incoming phone call--screen not responsive #928
Description
Checklist
- I can reproduce the bug with the latest version given here.
- I made sure that there are no existing issues - open or closed - to which I could contribute my information.
- I made sure that there are no existing discussions - open or closed - to which I could contribute my information.
- I have read the FAQs inside the app (Menu -> About -> FAQs) and my problem isn't listed.
- I have taken the time to fill in all the required details. I understand that the bug report will be dismissed otherwise.
- This issue contains only one bug.
- I have read and understood the contribution guidelines.
Affected app version
1.11.1
Affected Android/Custom ROM version
Android 16
Affected device model
Fairphone6+
How did you install the app?
F-Droid / IzzyOnDroid
Steps to reproduce the bug
- Incoming phone call
- Try to answer
- Clicking the screen over the incoming icon has no response
- Phone call is routed to voicemail
Expected behavior
It would be very good to be able to answer incoming calls.
Actual behavior
Incoming calls cannot be answered from the app.
Swiping up to the home screen a call can be answered through the message bubble.
Screenshots/Screen recordings
No response
Additional information
No response
Activity
BillZaumen commentedon Oct 24, 2026
I have a similar problem: when a fairphone 6+ has the screen saver on (either due to the phone being locked or a timeout) and a call arrives, a button appears on the screen allowing you to accept the call. Pushing that button has no effect. If the phone is not locked and the screen saver is off, the phone behaves normally. I added a fingerprint and using that to get to the home screen doesn't do anything if the phone is waiting to accept or decline a call. The result is that most of the time, I cannot accept an incoming call and have to try to call back. I couldn't find any obvious permission that is missing. I got the phone (in the U.S.) with android installed.
BillZaumen commentedon Oct 28, 2026
I found the solution to the problem I had, where, with the screen saver on, I couldn't answer incoming calls. With help from Fairphone support, it turns out that what I thought were buttons to push weren't. Instead there is an icon between two (one to dismiss the call and the other to accept the call), and the icon works as a slider: I had to move it to the right to accept the call and to the left to dismiss it. It helped that I created a video showing what I was doing when trying to accept the call, and emailed that to Fairphone support. The person I interacted with was very nice and really helped resolve the issue.