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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Privacy Policy — UYEH TECH Marketplace</title>
<meta name="description" content="Privacy Policy for the UYEH TECH Marketplace — how we collect, use, and protect data for buyers, creators, affiliates, and support agents.">
<meta name="robots" content="index, follow">
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<meta name="apple-mobile-web-app-title" content="UYEH TECH">
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</head>
<body>
<div class="terms-container">
<div class="terms-header">
<h1>Privacy Policy</h1>
<p class="last-updated">Last Updated: July 14, 2026</p>
<p class="intro-text">
This Privacy Policy explains how UYEH TECH collects, uses, stores, and
protects information when you use the <strong>UYEH TECH Marketplace</strong>
at uyehtech.com/marketplace — as a Buyer, Creator, Affiliate, or Support
Agent applicant. It is separate from the privacy policy covering UYEH
TECH's web development and design services. Please read this alongside
our Marketplace Terms of Service.
</p>
</div>
<div class="toc">
<h2>Table of Contents</h2>
<ul>
<li><a href="#collect">1. Information We Collect</a></li>
<li><a href="#role-data">2. Data Specific to Your Role</a></li>
<li><a href="#use">3. How We Use Your Information</a></li>
<li><a href="#automated">4. Automated Decision-Making</a></li>
<li><a href="#cookies">5. Cookies We Actually Use</a></li>
<li><a href="#sharing">6. Who We Share Data With</a></li>
<li><a href="#chat">7. Live Chat & Support Data</a></li>
<li><a href="#retention">8. Data Retention</a></li>
<li><a href="#security">9. Security</a></li>
<li><a href="#breach">10. Data Breach Notification</a></li>
<li><a href="#transfers">11. International Data Transfers</a></li>
<li><a href="#rights">12. Your Rights</a></li>
<li><a href="#ndpa">13. Nigerian Data Protection (NDPA)</a></li>
<li><a href="#gdpr">14. GDPR (EU/UK Users)</a></li>
<li><a href="#ccpa">15. CCPA (California Users)</a></li>
<li><a href="#children">16. Children's Privacy</a></li>
<li><a href="#changes">17. Changes to This Policy</a></li>
<li><a href="#contact">18. Contact Us</a></li>
</ul>
</div>
<!-- 1 -->
<div class="section" id="collect">
<h2>1. Information We Collect</h2>
<p>What we collect depends on how you use the Marketplace — browsing
requires nothing at all; buying, selling, referring, or applying as
Support staff each require progressively more.</p>
<h3>1.1 Provided Directly by You</h3>
<ul>
<li>Account details: full name, email address, password (stored as a secure hash — we never see or store your actual password), phone number</li>
<li>Store details, if you're a Creator: store name, description, logo, business/tax information you choose to add</li>
<li>Payout details, if you're a Creator or Affiliate: bank account or payout method information, used solely to send you money you've earned</li>
<li>Identity verification documents, if you apply to become a Support Agent: government ID (front and back), a selfie for identity matching, and proof of address</li>
<li>Messages, files, and images you send through live chat with Support or with UYEH TECH staff</li>
<li>Product content, if you're a Creator: files, images, and descriptions you upload for sale</li>
<li>Anything you type into a contact form, review, or coupon/order note</li>
</ul>
<h3>1.2 Collected Automatically</h3>
<ul>
<li>Device and browser information, IP address, approximate location (used mainly to set a sensible default currency)</li>
<li>Pages visited, actions taken, and referral link clicks (for Affiliate tracking)</li>
<li>Cookies and local storage data — see Section 4</li>
</ul>
<h3>1.3 From Payment Processors</h3>
<p>When you pay for a product, request a payout, or pay a coupon activation
fee, our payment processors (Paystack and Flutterwave) handle your card
or bank details directly. We receive confirmation of the transaction
(amount, status, a transaction reference) but we do <strong>not</strong>
receive or store your full card number, CVV, or banking password at any
point.</p>
</div>
<!-- 2 -->
<div class="section" id="role-data">
<h2>2. Data Specific to Your Role</h2>
<table class="data-table">
<tr><th>Role</th><th>Additional data collected</th><th>Why</th></tr>
<tr>
<td>Buyer</td>
<td>Purchase history, order references, review content</td>
<td>Deliver your purchases, provide order support, display your reviews</td>
</tr>
<tr>
<td>Creator</td>
<td>Store/business info, payout/bank details, earnings ledger, product files</td>
<td>Run your storefront, calculate and pay your earnings</td>
</tr>
<tr>
<td>Affiliate</td>
<td>Referral link activity, click and conversion data, payout details</td>
<td>Track and pay your commission accurately</td>
</tr>
<tr>
<td>Support Agent applicant</td>
<td>Government ID (front/back), selfie, proof of address</td>
<td>Verify your identity before granting access to customer support tools and user data</td>
</tr>
</table>
<div class="warning-box">
<strong>On identity documents:</strong> ID, selfie, and proof-of-address
files submitted by Support Agent applicants are treated as sensitive
data. Access is restricted to the personnel responsible for reviewing
applications. See Section 7 for how long this is kept, including what
happens if an application is not approved.
</div>
</div>
<!-- 3 -->
<div class="section" id="use">
<h2>3. How We Use Your Information</h2>
<ul>
<li>To create and manage your account, and authenticate you when you log in</li>
<li>To process purchases, deliver digital products, and calculate/pay Creator and Affiliate earnings</li>
<li>To verify Support Agent applicants before granting them access to the support system</li>
<li>To provide customer support, including through live chat</li>
<li>To detect and prevent fraud — including affiliate referral abuse, fraudulent coupon use, and payment disputes</li>
<li>To send you transactional communications (order confirmations, payout notices, security alerts) — these are not optional and are not "marketing"</li>
<li>To send newsletter or promotional emails, only if you've opted in, and always with an unsubscribe option</li>
<li>To improve the Marketplace, understand usage patterns, and fix bugs</li>
<li>To comply with legal obligations, including tax and financial recordkeeping requirements</li>
</ul>
</div>
<!-- 4 -->
<div class="section" id="automated">
<h2>4. Automated Decision-Making & Fraud Detection</h2>
<p>We use automated systems to help detect fraud and abuse on the
Marketplace — for example, unusual referral link activity, suspicious
coupon usage patterns, or payment behavior that resembles a chargeback
risk. These systems may automatically flag an account or transaction for
review, or in some cases temporarily restrict an action (such as a
payout) while a flag is investigated by a human. Automated flagging is
not the final word: any suspension or termination decision made as a
result of a flag is reviewed by a person before it is finalized, and you
can always contact Support (Section 18) to ask about or challenge a
decision that affected you.</p>
</div>
<!-- 5 -->
<div class="section" id="cookies">
<h2>5. Cookies We Actually Use</h2>
<p>This is the specific list of cookies our own systems set — matching what
our cookie preference center shows you, not a generic description.</p>
<table class="data-table">
<tr><th>Cookie</th><th>Purpose</th><th>Duration</th><th>Category</th></tr>
<tr><td><code>uyeh_auth_token</code></td><td>Keeps you logged in</td><td>7 days</td><td>Essential</td></tr>
<tr><td><code>uyeh_user</code></td><td>Stores basic session profile info</td><td>7 days</td><td>Essential</td></tr>
<tr><td><code>uyeh_access_session</code></td><td>Temporary elevated-access session (e.g., admin tools)</td><td>30 minutes</td><td>Essential</td></tr>
<tr><td><code>_ga</code></td><td>Distinguishes users for Google Analytics</td><td>2 years</td><td>Analytics</td></tr>
<tr><td><code>_gid</code></td><td>Distinguishes users for Google Analytics</td><td>24 hours</td><td>Analytics</td></tr>
<tr><td><code>_gat</code></td><td>Throttles Google Analytics request rate</td><td>1 minute</td><td>Analytics</td></tr>
<tr><td><code>_fbp</code></td><td>Meta/Facebook Pixel — ad measurement</td><td>90 days</td><td>Marketing</td></tr>
<tr><td><code>fr</code></td><td>Meta/Facebook — ad delivery and measurement</td><td>90 days</td><td>Marketing</td></tr>
</table>
<p>We also use your browser's local storage (not a cookie, but similar in
effect) to remember things like your preferred currency, whether you've
already seen the newsletter popup, and cart contents — this stays on your
device and is categorized as a Preference cookie in our consent center.</p>
<p>Essential cookies cannot be disabled, since the Marketplace cannot
function without them (you'd be logged out on every page load). Analytics
and Marketing cookies are optional — manage them any time through the
cookie preferences link in our footer.</p>
</div>
<!-- 6 -->
<div class="section" id="sharing">
<h2>6. Who We Share Data With</h2>
<p>We do not sell your personal data. We share data only with the following
categories of third parties, each strictly for the purpose described:</p>
<table class="data-table">
<tr><th>Who</th><th>What they receive</th><th>Why</th></tr>
<tr><td>Paystack, Flutterwave</td><td>Payment amount, currency, your email — never full card details</td><td>Process payments and payouts</td></tr>
<tr><td>Cloudinary</td><td>Images and files you upload — product images, chat attachments, KYC documents</td><td>File storage and delivery</td></tr>
<tr><td>MongoDB Atlas</td><td>All platform data in our database</td><td>Database hosting</td></tr>
<tr><td>Render, Netlify</td><td>Application code and the data it processes</td><td>Backend and frontend hosting</td></tr>
<tr><td>Google Analytics</td><td>Anonymized usage and traffic data</td><td>Understand how the Marketplace is used (only if you accept Analytics cookies)</td></tr>
<tr><td>Meta/Facebook</td><td>Ad interaction data</td><td>Measure ad performance (only if you accept Marketing cookies)</td></tr>
</table>
<p>We may also disclose information where required by law, to enforce our
Terms of Service, or to protect the rights, property, or safety of UYEH
TECH, our users, or the public.</p>
</div>
<!-- 7 -->
<div class="section" id="chat">
<h2>7. Live Chat & Support Data</h2>
<p>Conversations you have with Support through the live chat widget —
including any images or files you send or receive — are stored as part
of your support history. This lets us follow up on unresolved issues and
maintain a record of what was discussed. Support Agents can see your
chat history and any files shared within it, for the purpose of assisting
you. Please avoid sharing passwords or full payment card numbers in chat;
our Support staff will never ask you for these.</p>
</div>
<!-- 8 -->
<div class="section" id="retention">
<h2>8. Data Retention</h2>
<ul>
<li><strong>Account data:</strong> kept for as long as your account is active, and for a limited period after closure to comply with tax, accounting, and dispute-resolution obligations.</li>
<li><strong>Transaction and earnings records:</strong> retained for as long as required by applicable financial recordkeeping laws.</li>
<li><strong>Support chat history:</strong> retained to maintain a service record; you may request deletion subject to Section 10.</li>
<li><strong>Support Agent applicant identity documents:</strong> if your application is <em>approved</em>, retained as part of your staff record for as long as you remain an agent, plus a reasonable period after. If your application is <em>rejected</em> or withdrawn, these documents are deleted within a reasonable period after the decision, unless we're required to retain them longer by law.</li>
</ul>
</div>
<!-- 9 -->
<div class="section" id="security">
<h2>9. Security</h2>
<p>We use industry-standard measures to protect your data, including
encrypted password storage, authenticated and role-restricted API access
(so, for example, a buyer's account cannot access another user's
dashboard data), and encrypted connections (HTTPS) across the platform.
No system is completely immune to risk, and we cannot guarantee absolute
security — but we take reasonable, ongoing steps to protect what you
share with us and to close gaps when we find them.</p>
</div>
<!-- 10 -->
<div class="section" id="breach">
<h2>10. Data Breach Notification</h2>
<p>If a data breach occurs that creates a real risk to your rights or
freedoms — for example, unauthorized access to account credentials,
payout details, or identity verification documents — we will notify
affected users without undue delay, using the contact details on your
account, and will describe what happened, what data was involved, and
what steps you can take to protect yourself. Where required by the
Nigeria Data Protection Act 2023 or other applicable law, we will also
notify the relevant regulator.</p>
</div>
<!-- 11 -->
<div class="section" id="transfers">
<h2>11. International Data Transfers</h2>
<p>Some of our infrastructure providers (payment processors, cloud hosting,
analytics) operate servers outside Nigeria. Where your data is
transferred internationally, we rely on those providers' own security and
compliance standards (including, where applicable, standard contractual
clauses or equivalent safeguards) to protect it in transit and at rest.</p>
</div>
<!-- 12 -->
<div class="section" id="rights">
<h2>12. Your Rights</h2>
<p>Regardless of where you're located, you can ask us to:</p>
<ul>
<li><strong>Access</strong> — get a copy of the personal data we hold about you</li>
<li><strong>Correct</strong> — fix inaccurate or outdated information</li>
<li><strong>Delete</strong> — request deletion of your account and associated data, subject to the retention obligations in Section 8</li>
<li><strong>Object or restrict</strong> — object to certain uses, such as marketing emails, analytics tracking, or automated fraud flagging described in Section 4</li>
<li><strong>Port</strong> — request your data in a portable format</li>
</ul>
<p>To exercise any of these rights, contact us using the details in Section
18. We will respond within a reasonable timeframe and may need to verify
your identity first.</p>
</div>
<!-- 13 -->
<div class="section" id="ndpa">
<h2>13. Nigerian Data Protection (NDPA)</h2>
<p>UYEH TECH is based in Nigeria, and the Marketplace's primary user base is
Nigerian. We process personal data in accordance with the Nigeria Data
Protection Act 2023 (NDPA) and the regulations of the Nigeria Data
Protection Commission (NDPC). Under the NDPA, you have the right to be
informed about how your data is processed (this document), to access and
correct your data, to withdraw consent where processing is based on
consent (such as marketing cookies), and to lodge a complaint with the
NDPC if you believe your rights have been violated.</p>
<p>Our legal basis for processing your data under the NDPA is, depending on
the activity: performance of a contract (fulfilling a purchase, payout,
or Support Agent application), consent (marketing cookies and newsletter
emails), legitimate interest (fraud prevention, platform security,
analytics), or compliance with a legal obligation (tax and financial
recordkeeping). If you have questions about which basis applies to a
specific use of your data, contact us using the details in Section 18.</p>
</div>
<!-- 14 -->
<div class="section" id="gdpr">
<h2>14. GDPR (EU/UK Users)</h2>
<p>If you are located in the European Economic Area or the United Kingdom,
you have rights under the General Data Protection Regulation in addition
to those described above, including the right to lodge a complaint with
your local data protection authority. Our legal basis for processing
your data is, depending on the activity: performance of a contract
(fulfilling a purchase or payout), consent (marketing cookies), or
legitimate interest (fraud prevention, analytics).</p>
</div>
<!-- 15 -->
<div class="section" id="ccpa">
<h2>15. CCPA (California Users)</h2>
<p>If you are a California resident, you have the right to know what
personal information we collect, to request deletion, and to opt out of
the "sale" of personal information — we do not sell personal information,
so there is nothing to opt out of in that respect. You will not be
discriminated against for exercising any privacy right.</p>
</div>
<!-- 16 -->
<div class="section" id="children">
<h2>16. Children's Privacy</h2>
<p>The Marketplace is not directed at, and is not intended for use by,
anyone under the age of 18. We do not knowingly collect personal
information from minors. If we become aware that we have collected data
from someone under 18 without appropriate consent, we will delete it.</p>
</div>
<!-- 17 -->
<div class="section" id="changes">
<h2>17. Changes to This Policy</h2>
<p>We may update this Privacy Policy as the Marketplace evolves. Material
changes will be posted on this page with a new "Last Updated" date.
We encourage you to review this page periodically.</p>
</div>
<!-- 18 -->
<div class="section" id="contact">
<h2>18. Contact Us</h2>
<p>Questions, requests, or concerns about this policy can be sent to:</p>
<p>📧 Email: uyehtech@gmail.com</p>
<p>📍 Location: Nigeria</p>
</div>
<div class="contact-box">
<h3>Have a Privacy Question?</h3>
<p>Reach out any time — we're happy to explain exactly how your data is handled.</p>
<a href="/marketplace/contact" class="contact-btn">Contact Support</a>
</div>
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