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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta http-equiv="X-UA-Compatible" content="ie=edge">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<link rel="icon" href="/images/uyehtech-logo.png" type="image/png">
<link href="https://fonts.googleapis.com/css2?family=Playfair+Display:wght@700;900&display=swap" rel="stylesheet">
<link href="https://fonts.googleapis.com/css2?family=Playfair+Display:wght@400;700;900&family=Montserrat:wght@300;400;500;600;700&display=swap" rel="stylesheet">
<!-- Basic SEO -->
<title>FAQ — UYEH TECH Marketplace, Blog & Ecosystem</title>
<meta name="description" content="Answers about buying, selling, and earning on the UYEH TECH Marketplace — plus the affiliate program and the UYEH TECH Blog.">
<meta name="keywords" content="UYEH TECH FAQ, marketplace help, creator program, affiliate program, digital products Nigeria">
<meta name="author" content="UYEH TECH">
<meta name="robots" content="index, follow">
<!-- Open Graph / Social Sharing -->
<meta property="og:title" content="FAQ — UYEH TECH Marketplace, Blog & Ecosystem">
<meta property="og:description" content="Answers about buying, selling, and earning on the UYEH TECH Marketplace — plus the affiliate program and the UYEH TECH Blog.">
<meta property="og:image" content="https://uyehtech.com/images/og-image.jpg">
<meta property="og:url" content="https://uyehtech.com/faqs">
<meta property="og:type" content="website">
<link rel="canonical" href="https://uyehtech.com/faqs">
<!-- Structured Data (JSON-LD) — FAQPage, so questions can surface directly in Google -->
<script type="application/ld+json">
{
"@context": "https://schema.org",
"@type": "FAQPage",
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{
"@type": "Question",
"name": "What is the UYEH TECH Marketplace?",
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},
{
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"acceptedAnswer": { "@type": "Answer", "text": "Apply through the Become a Creator page. Once approved, you get your own storefront, can list products, and track earnings in real time from your dashboard." }
},
{
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{
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to {
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.faq-header p {
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.faq-category {
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.faq-category:first-of-type { margin-top: 0; }
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.faq-category h2 { font-size: 1.15rem; }
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</style>
</head>
<body>
<div class="logo-bar">
<a href="/"><img src="/images/uyehtech-logo.png" width="50px" height="50px" alt="UYEH TECH"></a>
</div>
<div class="faq-container">
<div class="faq-header">
<h1><span class="brand">UYEH TECH</span></h1>
<p>Marketplace, Blog & Ecosystem — Frequently Asked Questions</p>
</div>
<!-- ═══════════════ GETTING STARTED ═══════════════ -->
<div class="faq-category"><h2>Getting Started</h2></div>
<div class="faq-item">
<div class="faq-question">
What is the UYEH TECH Marketplace?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>The Marketplace is where verified Creators sell digital products —
templates, courses, UI kits, software, and more — and Buyers get
instant access the moment payment clears. Affiliates can also earn
commission by referring buyers with a personal link. One account can
hold more than one of these roles at once.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
Do I need an account to browse?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>No — browsing products, viewing creator stores, and reading the blog
don't require an account. You'll need to sign up when you're ready to
purchase, sell, or refer.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
I forgot my password — what do I do?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Use the <span class="highlight">Forgot Password</span> link on the
login page. You'll get a reset link by email — if it doesn't arrive
within a few minutes, check spam before contacting support.</p>
</div>
</div>
<!-- ═══════════════ BUYING ═══════════════ -->
<div class="faq-category"><h2>Buying on the Marketplace</h2></div>
<div class="faq-item">
<div class="faq-question">
How do I purchase a product?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Add a product to your cart (or buy it directly), check out, and pay
with one of our supported payment methods. Your purchase appears in
<span class="highlight">My Products</span> instantly once payment is
confirmed.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
What payment methods can I use?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>We accept payments through <span class="highlight">Paystack</span> and
<span class="highlight">Flutterwave</span> — covering cards, bank
transfers, and more, depending on what each processor supports in your
region.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
Prices show in my local currency — is that what I'll actually be charged?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Prices are converted for your convenience so you know roughly what
you're paying before checkout. The actual charge settles in the
currency shown at the payment step, using the exchange rate in effect
at that moment.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
Can I get a refund?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Since digital products deliver instantly, sales are generally final
once delivered. Refunds are considered for:</p>
<ul>
<li>A verified delivery failure (payment succeeded, product never appeared)</li>
<li>A product materially different from its listing</li>
<li>A confirmed duplicate charge</li>
</ul>
<p>Submit a support ticket with your order ID if any of these apply.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
Can I leave a review on something I bought?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Yes — buyers with a verified purchase can leave a rating and written
review. Reviews should reflect your genuine experience with the
product.</p>
</div>
</div>
<!-- ═══════════════ CREATORS ═══════════════ -->
<div class="faq-category"><h2>Selling as a Creator</h2></div>
<div class="faq-item">
<div class="faq-question">
How do I become a Creator?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Apply through <a href="/marketplace/creator-apply">Become a Creator</a>.
Approval isn't automatic — we review every application before granting
access to a storefront.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
What can I sell, and what's not allowed?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Any digital product you have the legal right to sell — templates,
courses, UI kits, ebooks, software, and similar. Every listing is
reviewed before going live; we don't allow content that infringes
someone else's IP, contains malware, or is misleading about what's
actually included.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
How much commission does the platform take?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Your exact rate is shown on your Creator dashboard. Where a sale comes
through an affiliate's referral link, that affiliate's commission is
paid out of your share of the sale — it's never added on top of the
platform's own cut, so the platform's percentage never changes based
on whether a sale was referred.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
How and when do I get paid?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Confirmed earnings become available once they clear any holding
period. Request a payout any time you're at or above the minimum
threshold shown on your dashboard, in any currency you hold a balance
in. Payouts typically complete within a few business days.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
Can I run discount coupons on my products?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Yes. Creating a coupon involves a small platform fee based on the
coupon's total discount value, paid upfront before the coupon goes
live. Full details are shown when you create one from your dashboard.</p>
</div>
</div>
<!-- ═══════════════ AFFILIATES ═══════════════ -->
<div class="faq-category"><h2>The Affiliate Program</h2></div>
<div class="faq-item">
<div class="faq-question">
How does the Affiliate program work?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>You get a unique referral link. When someone buys after clicking it
(within the tracked window), you earn commission automatically — no
manual follow-up or invoicing needed.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
How much do affiliates earn, and does it change over time?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>You're placed into a tier based on your total referral count, and
higher tiers earn a higher commission percentage. Your current tier,
rate, and progress toward the next tier are all shown on your Affiliate
dashboard.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
I just signed up as an affiliate — why isn't my first referral earning anything?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>New affiliates need to reach a minimum referral count before
commission starts being credited — this threshold is shown on your
dashboard. It's a fraud-prevention measure; once you clear it, every
qualifying referral (including ones already tracked) earns normally.</p>
</div>
</div>
<!-- ═══════════════ BLOG ═══════════════ -->
<div class="faq-category"><h2>The UYEH TECH Blog</h2></div>
<div class="faq-item">
<div class="faq-question">
What's on the UYEH TECH Blog?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Articles on web development, the creator economy, building an online
income, and updates about the Marketplace itself — practical, not
just promotional.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
Can I write a guest post or suggest a topic?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Yes — send a short pitch through our
<a href="/marketplace/contact">contact page</a> (select General
Enquiry) with an outline of what you'd like to cover.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
How do I get notified about new posts?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Subscribe through the newsletter form on the homepage or blog — you'll
get an email confirmation to click before you're fully subscribed
(this keeps the list genuine and spam-free).</p>
</div>
</div>
<!-- ═══════════════ SUPPORT & TRUST ═══════════════ -->
<div class="faq-category"><h2>Support & Trust</h2></div>
<div class="faq-item">
<div class="faq-question">
How do I contact support, and how fast will I hear back?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Use live chat for the fastest response (usually under 5 minutes during
business hours), or submit a support ticket for anything that needs
detail or attachments — tickets are typically answered within 24
hours.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
I already submitted a ticket — how do I check on it?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>On the <a href="/marketplace/contact">Contact & Support</a> page,
switch to the <span class="highlight">Track Existing</span> tab and
enter your Ticket ID with the email you used to submit it.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
Is my payment information safe?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Payments are handled directly by Paystack and Flutterwave — we never
see or store your full card number or banking password. See our
Privacy Policy for the complete breakdown of what we do and don't
collect.</p>
</div>
</div>
<div class="faq-item">
<div class="faq-question">
What if I suspect a scam listing or fraudulent activity?
<div class="faq-icon">+</div>
</div>
<div class="faq-answer">
<p>Report it immediately through a support ticket with as much detail as
possible (product link, order ID, screenshots). We investigate every
report and take action, including removing listings and suspending
accounts, where our policies are violated.</p>
</div>
</div>
<div class="faq-footer-cta">
<p>Still have a question we didn't cover?</p>
<a href="/marketplace/contact">Contact Support</a>
</div>
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